Refund policy
Returns & Refunds — United States
This policy applies to ZodiFeel orders delivered to the United States.
30-Day Returns
You have 30 days after receiving your order to request a return.
For change-of-mind returns, items must be unworn, unused and in their original condition, with the original packaging and any tags supplied. Please provide your order number or another proof of purchase.
Sale and discounted items are eligible for returns under the same conditions as full-price items. Exceptions for personalized items are explained below.
How to Start a Return
Contact chskyelite@gmail.com with:
• Your order number.
• The item or items you wish to return.
• A description of any damage, defect or order error, if applicable.
We will review your request and provide return instructions and the correct return address. Please do not send items to the address on your shipping package unless we confirm it is the appropriate return location.
For returns under our 30-day policy, please ship your items within 14 days after receiving return instructions. Keep your proof of postage.
Return Shipping Costs
For change-of-mind returns, including choosing the wrong zodiac sign when ordering, you are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.
If your item arrives damaged, is defective or is different from what you ordered, ZodiFeel will cover the necessary return shipping costs. Please contact us first so we can arrange a prepaid return label or another suitable method.
We do not charge restocking fees.
Personalized Items
Items customized with initials or other personal text are not eligible for change-of-mind returns.
Choosing one of our standard zodiac signs does not, by itself, make an item personalized.
This exception does not apply when an item is defective, arrives damaged or has been incorrectly personalized by us.
Please check your initials carefully before confirming your order. If you notice an error, contact us promptly. Changes may not be possible once personalization has started.
Damaged, Defective or Incorrect Items
Contact us as soon as you discover a problem. Please describe the issue and include photographs where possible.
We will investigate and arrange an appropriate resolution, such as a replacement or refund, consistent with your applicable rights. If a refund is issued because the item was defective, damaged on arrival or incorrectly supplied, it will include any original shipping charge attributable to that item.
The 30-day change-of-mind return window does not limit rights or remedies available under applicable law.
Bundles and Promotional Gifts
For a full return of an eligible bundle, please return all physical items included in that offer, including any physical promotional gifts.
For partial bundle returns, contact us before shipping. The refund will reflect the amount paid for the returned items after the bundle discount, rather than their standalone prices. We will explain the refund calculation in your return instructions.
Complimentary digital gifts, such as a PDF calendar, have no separate refundable cash value. We will not deduct their advertised value from your refund.
Exchanges
To request a different item or zodiac sign, contact us to arrange an eligible return. You can then place a separate order for the item you want.
Refunds
We will inspect your return and notify you of the outcome. Eligible refunds will be issued to your original payment method within 10 business days of receiving the returned items.
Refunds include applicable sales tax on refunded merchandise. Shipping charges are handled as described above.
Your bank or payment provider may require additional time to display the refund. If you have not received it within 15 business days after our refund confirmation, contact chskyelite@gmail.com.
Your Consumer Rights
Nothing in this policy excludes or limits rights you may have under applicable United States federal or state law.
Contact
For return, exchange or refund questions, email: